Payment Issues

Are you having problems with your purchase?

🌳 What can I do if I cannot complete the payment? 🆘

It could happen that your payment is not accepted or is not successful and there can be various reasons for this.
We advise you to contact the Customer Care team, either by writing an email to or by calling the number +39 055 0503228 and dialling extension 2.


🌳 Common Issues

Some of the most common reasons for declines and issues are:

  • Insufficient funds
  • Incorrect credit card number or expiration date
  • The bank declined based on location
  • The bank's fraud rules blocked the transaction


It is up to your bank to confirm the specific reason, so we eventually will suggest that you get in contact with your bank to find out more and solve the problem.


💚 We hope this article has been useful to you, if you have any further information or queries please do not hesitate to contact us!

Send an email to