APP - Need support and information?

You are using our app and...

🤔 😃 😢 ❤️ you would like to give us feedback

📞 would you like to talk to us 💬

ℹ️ would you like more details and information about a topic or function

... well, we would be more than happy to help you! 💚

There are various ways of doing the things listed above.

Let's see what they are 😊

📱 If you are using the App and want to get in touch with us, we recommend that you go into your 👤 account settings.

👉🏼 To do so, after logging in click on the profile icon at the bottom right;

in the profile tab, click on the top right on the settings button, then on "Profile settings":

     

at this point all the settings will open, and you have to scroll down ⏬
and select "Assistance"

🗨️ Here is the form you have to fill out:

📧 Your email address 👉🏼 preferably the email address associated with your Treedom account 😉

📝 Your message 👉🏼 in the request space, please kindly specify as many details as possible.

💚 You will be contacted as soon as possible!

🌳 Would you prefer to talk to us on the phone? 😀 🗣️ ☎️

👉🏼 The switchboard is open from Monday to Friday, 9:30 a.m. to 1:30 p.m.
The number to call is (0039) 055-05 03 226.

⚠️ Please dial extension two, as suggested by the voice menu, for private customer assistance.

... But wait! ✋🏼

is it afternoon or evening already? Don't worry 😊

💬 Open www.treedom.net directly from the browser and use the chat 💬

📤 Or simply send an email to info@treedom.net 📤

💚 We hope you found this article useful! Don't hesitate to contact our Customer Service if you need it.

Write an e-mail to info@treedom.net